Lisa was included in this recent Forbes article, “Keeping Customer Service Strong Even When The Team Is Short-Staffed”.
Her contribution to the conversation was all about communication.
From the article:
Keep Communication Consistent
“Making sure to touch base often with your clients is always imperative, as are team meetings. We hold a 9 a.m. team meeting on every business day to prioritize workload, make sure that difficult issues are addressed, and check in with our staff. That way, you as a leader can hear firsthand from your clients and employees to be sure nothing falls through those cracks!” – Lisa Zeiderman, Miller Zeiderman LLP
Read it all, here —> https://loom.ly/hGeXndw